Body Language and Nonverbal Communication
Posture/Appearance/Head Movements/Hand Movements/Eye Movements/Facial expressions/Body. Contact/Closeness/Sounds/Ways/Tone/pace of talking. Clothing, Hairstyle, Architecture, Symbols, Dance, Icons (I…
Communication skills
Communication skills is the ability to use language (receptive) and express (expressive) information. Effective communication skills are a critical element in your career and personal lives. Communic…
Conflict to collaboration skills
Meaning of conflict, Definition of conflict, Sources of organizational conflict, Types of conflict, Negotiation, Conflict management strategies, Approaches of conflict management, Collaboration-It is…
Customer services, engagement and satisfaction
Overview & Key Definitions, Internal Customer Engagement Cycle, Key Methodologies, Engagement Phases, Summary.
Emotional Intelligence and Empathy
Managing intra personal and interpersonal relationships. Emotional intelligence (EQ) is the capacity of recognizing our own feelings and those of others, for motivating ourselves, for managing emotio…
Entrepreneurship
Have a look at the main features of the entrepreneurship:
Profit chances, Creativity and Persuasiveness, Innovation, Risk Bearing, Vision, Excellent Business Skills.
General and Business Etiquettes
Telephone etiquettes, Email Communication, Men and Women working together, Importance of business etiquettes, Dining etiquettes, Business etiquettes and Nettiquetes.
Goal Setting
Goal is a desired result that a person plans and commits to achieve. Goal setting involves the development of an action plan designed to motivate and guide a person or group towards a goal. SMART- Sp…
Group Discussion techniques
Definition of Group Discussion. Characteristics of Group Discussion. Prerequisites of a Group Discussion. Benefits in Group Discussion. Why Companies have GD?. How to Prepare for GD?. Assessment of G…
Interview Skills
PI is to find out your Personality/work style/knowledge/Handling stress.
FAQ’s and their answers and how to face personal interview.
Listening and Influencing skills
Successful influencing means getting a result which meets the legitimate needs of both the sides. Influencing is not- forcing other to accept your point of view/ continuously nagging until they agree…
Negotiation Skills
Identify and discuss individual sources of negotiating strength. Practice skills that can influence the outcome of the negotiation. Development and awareness of importance of personality traits, trus…
Presentation Skills
A structured, prepared and speech- based means of communicating information, or ideas to a group of interested people, in order to inform or persuade them. To properly structure your presentation. To…
Public Speaking- Factors/elements of a public speech
Business/Nerves/Skills/Stress, handling/Presentation/Audience/Gestures/Podium Three important factors of public speaking. Ethoes- Credibility of the speaker. Logos- Logical arrangement of words and s…
Selling Skills
Understand the consumer behavior buying cycles and decision-making process, Influence people using the probing approach, Presenting your solutions effectively, Eliminating doubts, How to close sell a…
Smart Leadership skills
Effectiveness in leadership has been attributed to (1) persuasion skills, (2) leadership styles and (3) personal attributes of the leader. To be a leader, one must have followers. To have followers, …
Super Confident and Positive Persona
To consider the factors which contributes to self-esteem and
confidence, enhance awareness of personal strengths and build confidence and to practice presenting a positive image.
Team Building & Teamwork
TEAM- Together Everyone Achieves More What is a Team? What is Team Work? Importance of Team Work. Benefits of Team Work. Stages of Team Development. Examples of some Team Work. Characteristics of a T…
Time and Stress Management
Time management refers to a range of skills, tools and techniques used to manage time when accomplishing specific tasks, projects and goals. This set encompasses a wide range of activities and these …
Transactional Analysis
Transactional analysis is a technique used to help people better understand their own and other’s behaviour, especially in interpersonal relationships. It is a good method for understanding interpers…